Privacy Policy

1. Scope & Data Controller Identification

This Privacy Policy explains how Dolce Vita ("Company", "we", "us", or "our") collects, processes, and protects personal data obtained through our online store and associated customer care channels. This policy governs personal information processed across our online shopping platform and related customer support services.

2. Categories of Personal Data Collected

We process personal data necessary for commercial operations, order fulfillment, and account management, including:

• Customer identification details (name, billing address, delivery address, email, and contact telephone number).
• Transaction records, purchased items, invoices, payment status, and customer service correspondence.
• Payment transaction tokens, payment method type, and fraud risk indicators supplied by certified payment gateways.
• Technical connection details (IP address, operating system, browser type, and cookie consent preferences).

Configured personal data categories collected for store operations include the items listed in our data inventory under Contact, order, and device data.

3. Sources of Personal Data

We obtain personal information directly from you when you browse our site, register an account, make a purchase, or contact customer care. Technical data is collected automatically via standard server logs and cookies. Limited transaction confirmation details are provided by our payment and shipping partners.

4. Purposes & Legal Bases for Processing

Personal data is processed under recognized legal bases:

• Contractual Performance: Processing and delivering customer orders, handling payments, issuing invoices, and managing returns.
• Legal Compliance: Satisfying mandatory accounting, commercial, tax, and consumer warranty recordkeeping obligations.
• Legitimate Interests: Protecting website security, preventing fraudulent transactions, and managing customer service.
• Consent: Administering voluntary marketing communications and non-essential analytical cookies.

5. Disclosures to Service Providers & Processors

We share personal data strictly on a need-to-know basis with third-party service providers bound by contractual data protection duties, including ecommerce hosting (Shopify), certified payment gateways, logistics carriers, and accounting advisers as listed under Service providers required to operate the store.

6. Cookies & Tracking Choices

Strictly necessary technical cookies are deployed to maintain shopping cart sessions and process checkout. Non-essential analytical or marketing cookies are enabled only upon user consent managed through our cookie banner as set out under Browser controls and available consent tools. Cookie inventory and retention schedules are detailed in our cookie registry under Session and analytics cookies as applicable.

7. International Data Transfers

Where personal data is transferred outside our operational jurisdiction or the European Economic Area, we implement appropriate safeguards in compliance with applicable law, such as Standard Contractual Clauses or adequacy decisions as detailed under Contractual safeguards where required.

8. Data Retention Criteria & Schedules

We retain personal information only for the duration strictly necessary to fulfill the declared transaction purposes, maintain accounting and tax compliance, resolve disputes, and defend legal claims, in accordance with our retention schedule as specified under As needed for legal and operational purposes.

9. Consumer & Data Subject Rights

Depending on your state of residence (including California, Colorado, Virginia, Connecticut, Utah, and other applicable states), you may possess rights to access, correct, delete, port your personal data, and opt out of the sale, sharing, or targeted advertising use of personal information. To submit a verifiable data request, use our online privacy portal at https://www.dolcevita.com/pages/contact or contact our privacy team. Opt-out controls are available at https://www.dolcevita.com/pages/contact.

10. Identity Verification & Authorized Agents

To protect personal information, we may take reasonable steps to verify your identity before fulfilling a privacy request. In jurisdictions permitting authorized agents to submit requests, verifiable written proof of authorization will be required.

11. Protection of Children's Privacy

Our online store is not directed to children under 13 years. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact our privacy support.

12. Data Security Measures & Incident Protocols

We maintain technical, administrative, and physical safeguards designed to secure personal data against accidental loss, unauthorized disclosure, or illicit access. In the event of a confirmed data security breach affecting personal information, required statutory notifications will be issued.

13. Privacy Contact & Supervisory Authorities

For questions or requests concerning our privacy practices, please contact our dedicated privacy team:

Consumers may contact relevant state regulatory authorities regarding unresolved privacy complaints.