Refund Policy

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1. Scope & Mandatory Consumer Protections

This policy governs returns, exchanges, and refunds for physical goods purchased from Dolce Vita. Nothing in this policy limits or excludes statutory consumer protections, implied warranties, or non-waivable rights under applicable federal or state consumer protection laws.

2. Return Timeframe & Right of Withdrawal

For eligible standard merchandise, voluntary return requests must be submitted within 30 days following confirmed delivery. Return requests can be initiated through our online portal at https://www.dolcevita.com/pages/contact or by contacting customer support.

3. Merchandise Condition & Diminished Value

To qualify for a voluntary return, items must meet the disclosed condition requirements including Unused and in original condition. Consumers are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the products.

4. Statutory & Commercial Exclusions

In accordance with consumer protection law, returns are excluded for customized or personalized goods, rapidly perishable items, and sealed goods unsealed after delivery that cannot be returned for hygiene or health-protection reasons, as well as specified non-returnable categories including Final sale and personalized items.

5. Return Authorization & Facility Address

All physical returns must be pre-authorized prior to dispatch to ensure proper parcel routing. Authorized packages must be safely packaged and delivered to our designated facility:

Return Shipping Instructions: Contact support for return instructions
Authorized Return Facility Address: United States

6. Return Shipping Costs & Handling Fees

Responsibility for return shipping postage, restocking fees, and original shipping deductions is allocated according to our disclosed fee terms as set out under Available upon request. In all cases involving defective, damaged, or incorrectly supplied items, return shipping costs are borne entirely by us.

7. Defective, Damaged or Non-Conforming Goods

For items that are defective, damaged, or misdescribed, we provide repairs, replacements, or full refunds as required under applicable warranty and consumer law. If you receive merchandise that fails to conform to your order, notify our support team with your order number and photographic evidence to arrange prompt remediation.

8. Inspection, Return Verification & Approval

Upon physical arrival at our facility, returned merchandise is inspected to verify item identity and condition. We will issue an electronic notification confirming whether the return has been approved, partially approved due to diminished value, or rejected under disclosed conditions.

9. Refund Calculation, Timing & Method

Approved refunds are issued to the original method of payment within Within 10 business days after approval following inspection and approval. The technical posting time required by banks or card issuers to reflect the funds on your account statement is estimated at Within 10 business days after approval and does not extend the statutory refund deadline incumbent upon the merchant.

10. Partial Orders, Discounts & Bundles

Where only part of an order is returned, refunds are calculated proportionally based on the item prices and statutory delivery fees. If items were purchased as part of a bundle or tiered discount, returning partial components may result in an adjustment of the promotional benefit as disclosed at purchase.

11. Billing Inquiries & Chargeback Prevention

If you have any questions regarding a pending refund, return status, or payment adjustment, we encourage you to contact our customer care team before filing a banking dispute or chargeback so that our staff can provide immediate resolution.

12. Order Cancellations & Customer Support

Cancellation requests prior to warehouse dispatch should be submitted immediately to our customer care team:

Customer Contact Page: Contact Us