Refund policy

Last Updated: September 25, 2026

At Movedots, we want you to be satisfied with your purchase. If you are not completely satisfied, we are here to help. This Return & Refund Policy explains our return eligibility, return process, refund procedures, return shipping responsibilities, and other important information for purchases made through www.movedots.com.

1. 30-Day Return Policy

We offer a 30-day return policy.

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:

  • Unworn and unused.

  • In the same condition in which it was received.

  • Returned with all original tags attached.

  • Returned in its original packaging.

  • Accompanied by proof of purchase, such as your order number or purchase confirmation.

Items that do not meet these requirements may not be eligible for return.

2. How to Start a Return

To request a return, please contact us at hello@movedots.com within the 30-day return period.

Please include:

  • Your order number.

  • The email address used to place the order.

  • The reason for your return request.

After reviewing your request, we will provide return authorization and return instructions, including where and how to send your package.

Please do not send items back before receiving return authorization, as unauthorized returns may not be accepted or may experience processing delays.

3. Return Method

Returns are accepted by mail only.

Please follow the return instructions provided by our customer support team. We recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed.

4. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Customer Responsibility

You are responsible for return shipping costs if the return is due to:

  • Change of mind.

  • Ordering the wrong size.

  • Ordering the wrong color.

  • Style preference.

  • No longer wanting the item.

Our Responsibility

If you receive a defective, damaged, or incorrect item, including an item whose packaging was damaged in transit, Movedots  will cover the return shipping cost or provide return shipping instructions at our expense, as applicable.

5. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, or incorrect, please contact hello@movedots.com as soon as reasonably possible.

To help us review your request, please provide:

  • Your order number.

  • Clear photographs of the product.

  • Photos of the packaging, if applicable.

  • A brief description of the issue.

After reviewing your request, we will provide an appropriate resolution consistent with this policy and the circumstances of the issue.

6. Non-Returnable Items

Items that do not meet the return eligibility requirements in this policy may not be accepted for return. This includes items that have been used, worn, washed, altered, damaged after delivery, returned without original tags, or returned without the original packaging.

7. Exchanges

This policy does not promise a direct exchange service. If you want a different size, color, or style, please contact us before sending the item back. We will provide the applicable return instructions. You may need to return the eligible item under this policy and place a new order for the preferred item, subject to availability.

If you received a defective, damaged, or incorrect item, including packaging damaged in transit, please contact us so we can review the issue and provide an appropriate resolution under this policy.

8. Refunds

Once your returned item has been received, we generally inspect it within 1–3 business days and notify you of the outcome of your refund request.

If approved after inspection, we will process the refund to your original payment method within 1–3 business days.

After we process an approved refund, your bank, card issuer, or payment provider may require an additional 3–5 business days for the funds to appear in your account.

9. Original Shipping Charges

Movedots offers Free Standard Shipping to supported shipping destinations. If a separate paid shipping service or charge is presented for a particular order, any refund treatment for that charge will be communicated based on the circumstances of the return and applicable requirements.

10. Restocking Fee

We do not charge a restocking fee for eligible returns.

11. Return Address

Returns must be authorized before being sent to the return address below.

Return Address: 3747 Dewcrest Ct, Chino, CA 91710, United States

Please include your order number with your return package to help us identify and process your return efficiently.

12. Contact Information

If you have any questions regarding returns, refunds, damaged items, or exchanges, please contact us.

Brand Name: Movedots

Website: www.movedots.com

Business Address: 3747 Dewcrest Ct, Chino, CA 91710, United States

Customer Support Email: hello@movedots.com

Customer Support Phone: +1 (404) 734-6480

Customer Support Hours: Monday to Friday, 9:00 AM to 6:00 PM Pacific Time (PT)

We will review return and refund inquiries received through our customer support channels during our stated customer support hours.