Shipping policy

Last Updated: September 25, 2026

Thank you for shopping with Movedots.

This Shipping Policy explains how we process, ship, and deliver orders placed through www.movedots.com. Please review this policy before placing an order.

1. Order Processing Time

All orders are processed within 1–3 business days.

Business Days: Monday – Friday.

Order Cut-Off Time: 6:00 PM Pacific Time (PT)

Orders placed after 6:00 PM Pacific Time (PT), or on a Saturday or Sunday, will begin processing on the next business day.

During peak seasons, promotional events, holidays, or periods of unusually high order volume, processing times may be slightly extended. If a significant delay occurs, we will notify you using the contact information provided with your order.

2. Shipping Destination

We ship to the United States only.

Shipping availability depends on your delivery address, product availability, and the shipping options displayed during checkout.

Please ensure that your shipping information is complete and accurate before submitting your order.

3. Estimated Delivery Time

Estimated delivery time consists of:

Order Processing Time + Shipping Transit Time

Standard Shipping

• Order Processing Time: 1–3 business days

• Shipping Transit Time: 3–7 business days

• Estimated Total Delivery Time: 4–10 business days

The 3–7 business day shipping transit estimate applies to Standard Shipping for supported shipping destinations.

Delivery estimates begin after order processing has been completed.

Delivery times are estimates only and are not guaranteed. Delays may occur due to weather conditions, carrier delays, holidays, high shipping volume, address verification issues, or other circumstances beyond our reasonable control.

4. Shipping Costs

We offer Free Standard Shipping to the United States.

5. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email containing tracking information, where available.

Tracking information may not update immediately after shipment and can take additional time to appear in the carrier's tracking system.

If your tracking information is not updated immediately, please allow additional time for the carrier's tracking system to refresh.

6. Shipping Carriers and Fulfillment

Orders may be shipped through shipping carriers, logistics providers, or fulfillment partners depending on the order, destination, and available shipping service.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify your:

• Full name

• Street address

• Apartment, suite, or unit number (if applicable)

• City

• State

• ZIP code

• Phone number

• Email address

Incorrect or incomplete shipping information may result in shipment delays, returned packages, or unsuccessful delivery.

If you notice an error after placing your order, please contact hello@movedots.com as soon as possible.

While we will make every reasonable effort to assist, we cannot guarantee changes once an order has entered processing or has already been shipped.

8. Lost, Delayed, or Missing Packages

If your package appears delayed, lost, or marked as delivered but cannot be located, please contact us at hello@movedots.com with your order number and tracking information.

You may also be asked to:

• Verify the shipping address used for your order.

• Check around your mailbox, front door, or other delivery locations.

• Ask household members, neighbors, building management, or reception staff.

• Contact the shipping carrier for additional delivery details.

We will work with you to review the situation and determine the appropriate next steps.

9. Failed Delivery or Returned Packages

If a package is returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or another customer-related reason, we will contact you whenever possible.

If a package is returned for a customer-related reason, please contact us for the available next steps. Any reshipment arrangement will be communicated before a new shipment is sent.

10. Damaged or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective, or incorrect, please contact hello@movedots.com as soon as reasonably possible.

To help us review your request, please provide:

• Your order number.

• Clear photographs of the product.

• Photos of the packaging, if applicable.

• A brief description of the issue.

We will review the situation and provide an appropriate solution in accordance with our Return & Refund Policy.

11. Order Changes and Cancellations

If you need to request an order change or cancellation, please contact hello@movedots.com as soon as possible.

Submitting a request does not guarantee that an order can be changed or canceled. Order status and processing progress may prevent a requested change or cancellation, and orders that have already been shipped cannot be changed.

12. Contact Information

If you have questions regarding shipping, delivery, tracking, or your order status, please contact us.

Brand Name: Movedots

Website: www.movedots.com

Business Address: 3747 Dewcrest Ct, Chino, CA 91710, United States

Customer Support Email: hello@movedots.com

Customer Support Phone: +1 (404) 734-6480

Customer Support Hours: Monday to Friday, 9:00 AM to 6:00 PM Pacific Time (PT)

We will review shipping-related inquiries received through our customer support channels during our stated customer support hours.